Refund policy
Refund policy lasts 30 working days from purchase date. We are sorry for not offering refund or exchange after 30 working days since your purchase date.
To be eligible for a return, your should have one of the following conditions:
- You receive wrong product.
- You receive defective product.
Your product must be unused with original packaging and in the same condition you received it.
To complete your return, we require a receipt or proof of purchase. Please provide your purchase back to us.
We have return warehouse in UK,Czech Republic,China. Please contact Sales@GoDiag.co.uk for return address in detail.
- For return parcel,you will be responsible for paying for your own shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don't offer returns (refund or exchange) in the following cases:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 90 working days after delivery.
* The product is damaged in shipping.
* The item is not delivered on the agreed time (We usually complete order within 1-3 business days (holidays and national days are not counted), exceptions may occurs if no more stock available and in case the delay is from shipping company so the customer shall coordinate with them as we don't have any relation with any delay resulted from custom procedures or late delivery of the shipping company).
Refunds
Once your return is received and inspected, we will send you a notification via email. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, a credit will automatically be applied to your paypal account or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet,please following below processes,
- Double check your bank account.
- Contact your paypal account manager or credit card company,as it may take some time before refund is officially posted.
- Contact your bank,as there is often some processing time before a refund is posted.
After checking all but not refund received, please contact our customer service for further help.
Whatsapp : +86 13515975739
Skype: GoDiag.co.uk
Email : Sales@GoDiag.co.uk
Thank you in advance for kindest support.
GoDiag Team